Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@californiahatcompany.com. Please note that returns will need to be sent to the following address: 3965 HUDSON LANE, LAKE ELSINORE, CA 92530

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@californiahatcompany.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@californiahatcompany.com.

 

 

California Hat Company International Return Order Policy - No Returns


Thank you for choosing California Hat Company for your international purchases. We value your business and strive to provide the best possible service to all our customers worldwide. To maintain transparency and ensure a smooth shopping experience, we have established this policy regarding returns from international customers.

Policy Statement:

As of July 10th, 2023, California Hat Company will no longer accept returns from international customers. This policy applies to all orders placed with a shipping address outside of the United States. By making a purchase from our website or other sales channels, you acknowledge and agree to abide by this policy.

Reasons for the Policy:

Our decision to implement a no returns policy for international orders is based on the following factors:

  1. Cost and Complexity: Processing international returns involves significantly higher costs, including return shipping fees, customs duties, and other related expenses. These costs can be prohibitive for both customers and California Hat Company.

  2. Customs and Regulatory Constraints: The return process across international borders often encounters complex customs regulations and legal requirements, leading to delays and potential difficulties.

  3. Logistical Challenges: Coordinating and managing international returns can be logistically challenging due to varying shipping methods, distances, and delivery times.

  4. Product Integrity: Ensuring the authenticity and quality of returned items can be more challenging for international orders.

Exemptions:

Exceptions to this policy may be considered in the following circumstances:

a. Damaged or Defective Products: In the rare event that you receive a damaged or defective product, please contact our customer support team within 2 days of receiving the order. We will assess the situation and may provide a resolution, such as a replacement or refund.

b. Order Errors: If we make an error in processing your international order, please notify us within 2 days of receiving the order. We will work to rectify the issue and provide an appropriate solution.

c. Legal Requirements: If applicable consumer protection laws or regulations in your country require returns, we will comply with those laws.

Conclusion:

We understand that this policy may be disappointing to some international customers who prefer the convenience of returns. Nevertheless, it is a decision made to ensure that we can continue to provide quality products and services to our global customer base efficiently.

Please review this policy carefully before making a purchase. If you have any questions or require further clarification, our customer support team is here to assist you.

Thank you for choosing California Hat Company. We appreciate your understanding and cooperation in adhering to our international order policy.